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Phaser 850 Fault 31,003.42
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Right, I think I've sorted it.
The overenthusiastic salesman who cleared a paper jam left a small piece of paper jammed in the heater unit. It took me about an hour to strip the printer down to this stage.
To get to the heater unit you must remove the upper feed guide - involving stripping down some of the gears on the left side.
Unfortunately one of the maintenance drawer guides (P/N 351-1050) disintegrated as I removed it - this is not the first time we have had cheap bits of plastic break in this printer!
Moral of story: never let your sales staff handle any equipment more complex than a pen - and then I'd stick to a Bic! Thank goodness Bic put holes in the caps now or they might choke themselves!
The overenthusiastic salesman who cleared a paper jam left a small piece of paper jammed in the heater unit. It took me about an hour to strip the printer down to this stage.
To get to the heater unit you must remove the upper feed guide - involving stripping down some of the gears on the left side.
Unfortunately one of the maintenance drawer guides (P/N 351-1050) disintegrated as I removed it - this is not the first time we have had cheap bits of plastic break in this printer!
Moral of story: never let your sales staff handle any equipment more complex than a pen - and then I'd stick to a Bic! Thank goodness Bic put holes in the caps now or they might choke themselves!
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