Can somebody give me some information on Phaser 850 error 19,002.47
It reaches about 65% during warmup then shows the error on the display. The network browser display shows the printer in red with the status as "Engine Failure". I suspect nothing much is happening in the way of heating as during the 10-15 mins it takes to get to 65%, I cannot feel any warm air coming out the vents, and there is no ink in the tray. (I have power cycled about 8 or 9 times with the same result) A short answer would be handy but would really appreciate some assistance with repair. Has anyone found somewhere to download a service manual? Have I bought an expensive paperweight or is there a simple fix? The online help page does specifically mention this error but only offers 1. power reset then 2. call service tech. I have done a lot of searching through forums etc but cannot seem to find anybody else having 19.xxx problems.
A little background info - I have only recently purchased this printer 2nd hand. I have printed approx 20-30 pages, all printed perfectly. The printer has been switched off for a few weeks, then added new (Xerox) ink & printed a few more pages, then on standby for a few days. It seemed to have some trouble coming out of standby then printed a couple of blank pages. Now it has died. I was very happy with the speed and quality but am now rather concerned as many of the posts refer to horror stories about the cost of service calls. I have an electronic service background but not much experience with printers (yet!!)
It reaches about 65% during warmup then shows the error on the display. The network browser display shows the printer in red with the status as "Engine Failure". I suspect nothing much is happening in the way of heating as during the 10-15 mins it takes to get to 65%, I cannot feel any warm air coming out the vents, and there is no ink in the tray. (I have power cycled about 8 or 9 times with the same result) A short answer would be handy but would really appreciate some assistance with repair. Has anyone found somewhere to download a service manual? Have I bought an expensive paperweight or is there a simple fix? The online help page does specifically mention this error but only offers 1. power reset then 2. call service tech. I have done a lot of searching through forums etc but cannot seem to find anybody else having 19.xxx problems.
A little background info - I have only recently purchased this printer 2nd hand. I have printed approx 20-30 pages, all printed perfectly. The printer has been switched off for a few weeks, then added new (Xerox) ink & printed a few more pages, then on standby for a few days. It seemed to have some trouble coming out of standby then printed a couple of blank pages. Now it has died. I was very happy with the speed and quality but am now rather concerned as many of the posts refer to horror stories about the cost of service calls. I have an electronic service background but not much experience with printers (yet!!)