Phaser 790 was moved with duplexer in.. Error 007-041 --- Remedy???

[thenumber1]

I just picked this up last night and moved it home with everything installed. (including the duplexer) Now it's giving error code 007-041 when the larger of the 2 connectors is connected (duplexer?). When it's disconnected, it'll get to 'ready' then say 'load letter' when I try to print a test page, even though the paper's already loaded.

The error code 007-041 identifies that the printer was moved with the duplexer installed, and to call for repairs.
I've since removed the duplexer, and I can't find anything that would have moved around during transport. Do I need to manually reset a flag somewhere? How can I clear this error?

Hopefully this makes sense, as I really need help with this. I can't seem to find much info on the web about this printer, and I'm willing to do just about anything to get her going!

Thanks in advance for your help and expertise!


--Reuben

 

[go2printgreen]

I searched my service manual for error code 007-041, but my search came up empty. Will have to do some more digging to see if I can find any more info.

Helping people get the most from their printers and copiers
Ryan Perry, Owner
go2printgreen.com

 

[thenumber1]

Oh no! It's actually code 007-341 I must have remembered it wrong.

I've since unplugged the duplexer and inverter electrical connectors and she's up and running!
Everything seems to work ok, I'm just getting a little banding parallel with the leading edge on certain prints. Some prints look great, while others, mostly photos look almost bad due to the banding. I think it may just be certain colors. I should do some color block tests, yes yes?!?!

Thanks very much for helping! A wide format color printer was just what I wanted for Xmas this year and now I have it (and for free!)

 

[thenumber1]

-Well I've almost gotten to the bottom of the 007-341 error code. It's caused by the lower inverter motor. Apparently when moving the printer with the lower inverter installed it's quite easy to bend a metal bar into some rollers thereby stalling the motor. That's what happened to mine, and all I had to do was bend the metal bar back so it wasn't contacting the rollers. Now it'll get to 'Ready' with duplexer installed, but when printing It thinks the duplexer isn't installed. Both wires are plugged in, and the tray is in place. Any ideas?