Phaser 350 error code 05.002.42.16664

[rvp2004]

When printer starts to init. I hear a loud plastic snap, then I get this error code. I am a novice and do not have a repair manual. Thanks for any help.

 

[cmeagan656]

User manual and product support is here:

http://www.office.xerox.com/perl-bin/product.pl?page=sprt&product=Z350

Are you sure about the error code? I googled it and also searched the Pahser 350 user manual and couldn't find it.

Cheers.

 

[rvp2004]

Yes, that is the error I am getting. Thanks for the information, but I have seen other similar codes in this forum, it has to do someting with the drum. I am sure a service manual will have the codes. The only codes that are listed on the aforementioned website are correctable by a user, not for a service.

Thanks

 

[CULTOFLON]

The error is: The Y-axis (drum) motor stalled, possibly because the drum position sensor electronics have failed, or because the motor drive belts have failed, or because something is physically blocking the motion of the drum. Later

 

[rvp2004]

Does anyone know of a website where I can get these replacement parts? I would also be interested in getting a service manual
Thanks for the help.