phantom ringing ext. 10

[pardner]

partner acs R3.0, one 308ec.

just installed voice messaging pc card R2.0.

set up simple single mailbox to answer incoming calls just like basic answering machine. working great.

problem now is that periodically (every 90 minutes?) extension 10 rings about 4 times. nothing of interest on the display when ringing. if answered i hear a series of dtmf digits.

all mailboxes are empty.

any ideas?

 

[TouchToneTommy]

Check to see if you accidently assigned Ext. 10 (or any other extensions) to Hunt Group 7. Only Ext. 78 and 79 should be there for PC Card Voice Mail.

#505-7-XX-N where XX is the extension number, and N should be 2-Not Assigned for everything other that 78 and 79, which should be 1-Assigned.

 

[pardner]

thanks tommmy,

that did it.

curious what was going on here. was the system trying to contact the vm? guessing that periodically it does this?

 

[TouchToneTommy]

From what I understand, the first port in the VM hunt group is used to communicate the time/day, night/day status, and I don't know what else. The last port is used for MW light updates and outcalling.

The DTMF digits upon answering was the tip-off. Those are the "mode codes" that identify to the VM the purpose of the incoming call and how to handle it.