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phantom DN

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franksbr

franksbr

Technical User
Joined
Apr 11, 2002
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2
Location
CA
I have a group of agent that are part of an ACD group. I want to use the phantom DN technology in order to route a web chat request to this agent. (using CT-Connect)

Anyone has any ideas?

The reason why I want to use the phantom DN is to avoid sending that agent a live call while is treating a chat request and vice-versa.

Thanks for the rebply
 
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