Phantom calls to the operator

[CableMonkey]

I have a Partner II, using 206 cards, w/Partner VS messaging system. Several times a day the operator gets a call which is a message from the phone company saying “If you would like to make a call, please hang up....” Any suggestions on how to troubleshoot this?

 

[TouchToneTommy]

Most likely you're not getting an open loop disconnect signal from the telephone company. A caller in the auto attendant hangs up without selecting anything, the auto attendant waits for input, the telco sends new dial tone, which times out and reverts to the "please hang up and dial again" recording, and the auto attendant times out and transfers the call to the operator.

Monitor a line with a butt set and place some test calls. Put yourself on hold, then hang up and see if the hold releases. See if it is all lines, or just some lines.

Contact the telephone company if you find it is a hold release issue.