Phantom Abandon Call Timer

[PappaG]

Hi Can someone tell me on investigation i checked the above script /cms/install/cms_install/cms.inst.skl i also found a file called cms.install in the same directory on browsing this it appears this may hold the settings from the above script as the options choose in this script appear to match our current cms setup. Can i just modify the
# Enter the Phantom Abandon Call Timer value in seconds (0-10):
0
the 0 in this script and reboot the box to change the phantom timer or is more than this required.

 

[nohuhu]

PappaG,

no it's not enough. this script is used when first setting up the cms box, not at reboot time. afaik you can't change this timer value without remastering your cms database and this may require divine intervention (i mean avaya .
note that this value should ONLY be used if your switch is connected to the co via trunks that do not provide disconnect supervision. it is very dangerous to use this timer in any other condition because cms would not count any of the calls that are shorter than this value. while some supervisor or administrator may think that this is the one they need, truth is that they're wrong. the Right Way to skip the short calls in your calculations is to use a customized report.

 

[PappaG]

Hi Dwalin

You couldnt point me in the right direction as to what stat i would use in my calculation to achieve this.

Thanks

 

[PappaG]

Hi All

Can anyone help on this i am looking to measure these calls they are presented to agents but no caller there so should i be trying to measure an abandoned call or should i be looking more at measuring short calls. Can anyone help with a CMS report for this.

Thanks