Have a CS1000E with numerous IP sets. Security office received a 911 notification via ESA but when they went to the location to investigate the office was locked and empty. Customer swears no one was in the office, has anyone ever heard of ESA identifying the wrong extension or phantom 911 calls in general?
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Phantom 911 calls?
- Thread starter drew31fan
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If you do a search for this you will see that many people, using many different manufacturers hardware (Nortel, Cisco, Avaya, etc ...) have seen this issue, quite often you will find potential fixes, nost often you will implement and it will not cure the problem.
In one our cases, we had an old number we had given up a few years before and had been redeployed, but the Telco database still showed our name, address and main number, so when misdials were coming from that number from the new business who now owned it, we were getting the visits from the guys with the blue flashing lights!
This is just one instance we were lucky enough to be able to prove, there are a lot more out there that do not have this simple a fix.
This will probably not be your fix, I was just trying to illustrate that you are not going crazy (probably) but there are many things that can cause this issue, some beyond your direct control.
I know you can set up a system print out every time someone dials 911, intentionally or not so you have a record of it on the system, this will show the extension too and I believe will also be collected in the logs, but I am not 100% sure about that.
In one our cases, we had an old number we had given up a few years before and had been redeployed, but the Telco database still showed our name, address and main number, so when misdials were coming from that number from the new business who now owned it, we were getting the visits from the guys with the blue flashing lights!
This is just one instance we were lucky enough to be able to prove, there are a lot more out there that do not have this simple a fix.
This will probably not be your fix, I was just trying to illustrate that you are not going crazy (probably) but there are many things that can cause this issue, some beyond your direct control.
I know you can set up a system print out every time someone dials 911, intentionally or not so you have a record of it on the system, this will show the extension too and I believe will also be collected in the logs, but I am not 100% sure about that.
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