CSKEngineer
Vendor
Hi,
I have Phantom 500s in callcentre with i2004 as agent's sets. when 500 is forwarded to i2004, and caller dials phantom (from internal /external) the call will not follow FDN, it continues to ring as if not configured. Will however follow Hunt and CFW (if Set).
IF you ring i2004 dn directly call will follow FDN. Doesn't matter what fdn is configured as.
I2004 call forward to another i2004, and if ring 1st i2004 it will ring on 2nd i2004 and then FDN to number.
Doesn't matter if set is acquired by SCCS or not.
Please see set and cdb info below.
Any thoughts or help appreciated.
Thanks!
M1 X21 Rel 3.0, All PEP dependency lists installed.
DES CSC
TN 100 0 04 07 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 5870 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 6
FTR DCFW 4 777
DATE 13 DEC 2004
DES TEST
TN 096 0 00 05 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 001
FDN 777
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG2
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA
CPND_LANG ENG
RCO 0
HUNT 777
LHK 3
LPK 3
PLEV 02
SPID NONE
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 1028 0 764000
AGN
01 NRD
02 MSB
03 SCR 3541 0 MARP
04 ACNT
05
06
07 DSP
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 76307
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 DEC 2004
TYPE RDR_DATA
CUST 00
OPT CFO CFRA DSTD PVCA CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 6
CFN2 8
DFN0 4
DFN1 6
DFN2 8
DNDH NO
MDID NO
NDID YES
MWFB NO
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
I have Phantom 500s in callcentre with i2004 as agent's sets. when 500 is forwarded to i2004, and caller dials phantom (from internal /external) the call will not follow FDN, it continues to ring as if not configured. Will however follow Hunt and CFW (if Set).
IF you ring i2004 dn directly call will follow FDN. Doesn't matter what fdn is configured as.
I2004 call forward to another i2004, and if ring 1st i2004 it will ring on 2nd i2004 and then FDN to number.
Doesn't matter if set is acquired by SCCS or not.
Please see set and cdb info below.
Any thoughts or help appreciated.
Thanks!
M1 X21 Rel 3.0, All PEP dependency lists installed.
DES CSC
TN 100 0 04 07 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 5870 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 6
FTR DCFW 4 777
DATE 13 DEC 2004
DES TEST
TN 096 0 00 05 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 001
FDN 777
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG2
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA
CPND_LANG ENG
RCO 0
HUNT 777
LHK 3
LPK 3
PLEV 02
SPID NONE
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 1028 0 764000
AGN
01 NRD
02 MSB
03 SCR 3541 0 MARP
04 ACNT
05
06
07 DSP
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 76307
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 DEC 2004
TYPE RDR_DATA
CUST 00
OPT CFO CFRA DSTD PVCA CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 6
CFN2 8
DFN0 4
DFN1 6
DFN2 8
DNDH NO
MDID NO
NDID YES
MWFB NO
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3
