Personal verification Mer Mail on rel. 24 switch software

[nconick]

I have a customer who when trying to record the personal verification gets a message something like, "invalid command" when trying to record it via *89. This is a user who has been there a while and just decided to record it. Also, they tried it for a new hire and got the same result. There are others in the company that can access and record it via *89? Please advise, thanks.

 

[PERRYPJ]

Check the profile, it's must likely flagged NO. You need to change it, go to the Personel field and press more detail. If yor using COS you will need to modify the COS

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[nconick]

Thank you, I'll try that now.

 

[nconick]

That worked great. Thanks you.