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Personal Queues

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TheLaw

TheLaw

MIS
Sep 26, 2002
36
US
What kind of options are there to create a personal queue such that if an Agent (who is logged in to a hunt group) receives a call on their DID line receives a call while already on a call (either on the DID or from the Hunt group) and instead of the caller going straight to voice mail, they can reside in a personal queue of sorts.

TIA
 
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