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Personal Mailbox now a Guest Mailbox

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Rb815

Technical User
Aug 12, 2014
2
US
My company has that Nortel Norstar Startalk Flash system. One of the mailbox extensions in now functioning like a guest mailbox. External calls go directly to voicemail and the he phone does not ring. The display does not show there are messages on the second line of the display. If another extension tries to call it using Intercom, you hear a busy signal and the display reads Not in Service. When Function 981 is pressed, the display reads Log: and you have to enter the extension and the password. How can I fix this problem and change the phone back to a personal mailbox?
 
The DN of the phone has changed.
Sounds like somebody swapping phones there or a software issue.
Put the old phone back where it was or you need to have the DN changed.

Suggest you call a tech in to resolve it if you have no programming skills or know the config passwords.


=----(((((((((()----=
curlycord

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Toronto Canada
 
Thank you for your response. The phone is back where it was but still the same problem but I do appreciate your help. Looks like tech support is needed.
 
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