Personal Directory/Personal Fast Dials : Problem

[hanluc6933]

Running into an issue with the prsonal directory/personal fast dials. When setting up personal fast dials through a Cisco 79XX series phone I enter 9+(NPA) NXX-XXXX. This is a local call, the one "1" is not required. When I attempt to dial this number through the personal fast dial the call fails. I see that the system is adding a 9 before the number. Example, 99 (NPA) NXX-XXXX. I setup the same number but this time without a 9. The call completes but now the system is sending it as a long distance call, 9 1 (NPA) NXX-XXXX. I verified that I can call this number locally from the phone if I do not use the fast dial. I have verified my route patterns, RLs and RGs. I am having a hard time tracking down why the system adds an extra 9 when using the fast dial option but not when dialing the number.

Any thoughts?

Hanluc

The great use of life is to spend it for something that outlasts it. ~William James

 

[whykap]

The service itself (fastdial) is adding the 9 as part of the predial parameter and is system wide to make it easier for users. So you don't need a 9.

 

[hanluc6933]

Thanks Whykap, that makes sense unfortunately it doesn't entirely match up with what I am expereincing. If I setup the fastdial as 9 1 (NPA) NXX-XXXX it works fine it doesn't add a 9. However if the 1 is not included it adds (2) 9s.

Any thoughts as to why it's adding a 1 for a local 10 digit speed dial?

The great use of life is to spend it for something that outlasts it. ~William James

 

[whykap]

Look and see if the predial in the service is adding a 91 instead of a nine. Otherwise run the dialed number analyzer to see what route pattern it is matching that might be modifying the digits.

 

[hanluc6933]

In the service itself I do not see where you can add a 9. I went as far as building a new service from scratch, applying it the users phone and completing a test. Same results as before. However, if I dial the 10 digit number the system is not inserting the 9+1.

I verified that my route patterns are not setup to add a 9+1.

The great use of life is to spend it for something that outlasts it. ~William James

 

[hanluc6933]

An application dial rule was setup in the system to add a 91 to any 10 digit number dialed. Funny, the dial rule was setup as "Test" and never removed. *Head shaking grin.

All is working now. Thanks for the tips whykap.

The great use of life is to spend it for something that outlasts it. ~William James