Personal Assistance not working

[lever]

Hi all,

I have a Octel 300 S.4.0.0
MD say's that when she dials her own number outside normal working hrs, then presses #0 for personal assistance it goes to a system greeting. PA is set up to her PA's line, and works during the day no problem. I've Checked the COS, SCHED & Info on the mail box no problems there. How ever I do see a Operators mail box which could cause the problem, but I can't see how see would get to that.
Any help/ideas is appreciated.
lever.

 

[jon24422531]

The sched table is used to point to the info table for a specified time of day with the default used to cover all other times. Check the index: 24 PERSONAL ASSISTANCE carefully in the COS for the MD using the .L PRO command for ALL info tables. If this says "24 PERSONAL ASSISTANCE NO" then it will default to whatever is in the port COS.

Jonathan Schofield

 

[lever]

Hi Jonathan,
Thanks for the quick reply.

I did check the profile and in Table 7, 24 is set to YES but Table 8 24 is set to NO.

As you can see Table 7 is open all day. I checked the Holiday table as well just in case. So the user with COS 5
has this schedule.....

SCHEDULE FOR COS 5 (MAILBOX COS) USER COS

PERIOD DAYS START STOP INFO TABLE#
1 -MTWTF- 00:00 23:59 7
2 ------- HOL 00:00 23:59 8
DEFAULT . . . . . . . . . . . . . . . . . 8

lever.

 

[jon24422531]

So at weekends (covered by the default) and holidays PA is off so a caller pressing 0 will get whatever is in the port COS. I would also check the PA's COS (PROFILE) as well. If there is still a problem then running a trace will highlight it. As I am sure you know, the trace can be backdated so that you can view the hsitory.

Jonathan Schofield

 

[lever]

Ahhh it's like pulling teeth.
Now I've found out what was finaly happing. Don't know why they can't be straight in the beginning.
Users dials her M/B then #0 th PA. PA doesn't answer, goes to PA's M/B. Then try's to #0 out of that. PA has no PA set up. (still with me ?) So defaults to Operator COS. That plays a message then terminates call. Trace will confirm it I'm sure.
Sorted.
Thanks Jonathan.
lever

 

[jon24422531]

If PA fails for any valid reason (No answer, Busy, etc) then the caller is returned to the mailbox of the person they ORIGINALLY called (not the PA's box) and the prompt will say "I'm sorry, PA is unavailable (busy, Doesn't answer....) please leave a message at the tone for (whoever) or press 0 for the Operator." This will usually be the port COS.

Jonathan Schofield

 

[doktor]

Hi lever

I can see your problem.
At some of our customer's, we have use PA with diversion to a speed dialling number.
So, a PA in a department has the possiblilty to answer calls on her mobile (GSM) telephone.
At night the PA will get the voice messages from the mobile's voice mail box.
In other cases with companies working "around the clock", ie. 24 hours a day all year, this setup is also used.
E.g. companies maintaing lifts. When someone is struck in an elevator, they call-in and press #0 for the PA, here it is the lift technician.

Best regards doktor