Persistent alarm & cannot ping C-Lan and Medpro cards on Avaya G650

[avi777]

Gents,

We have an Avaya Aura CM 6.0 switch with the following persistent alarm:


MIN MAJ Server No Yes CommunicaMgr No Yes

CommunicaMgr Alarms:
ID MO Source On Bd Lvl Ack Date1 EXP-PN PN 01 n MAJ N Thu Jul 09 08:05:31 AST 2015

Server Alarms:
ID Source EvtID Lvl Ack Date Description 1 SME 1 MAJ N Thu Jul 09 11:07:34 AST 2015 Far end alarm service is down 0 GAM 2 WRN N Thu Jul 09 09:08:23 AST 2015 Alarm service failure - unable to report alarms

The one thing I noticed is that I am unable to ping the C-LAN and medpro cards from my primary G650 IPSI card, but I can ping all cards on my secondary G650. The primary is in standby. I can ping from the active to the standby IPSI, but not beyond that.

When I do a list configuration all all my G650 boards show "no board" under the Vintage column. When I do a Status ip-board I get a board not inserted message. I verified that the cards were properly inserted.

I did a list ipserver-interface and both IPSI cards show server state IN, the primary in standby and the secondary actv-aa. Both state of help is 0.0.1.0

I have been trying to find information on how to determine if the problem lies in the IPSI card, or in both C-Lan and Medpro cards. Can anyone point me in the right direction?

Thanks.

Angelo

 

[kyle555]

do a "list measurements ips hourly 1" to see hourly statistics on your IPSI.

no boards/not pinging would be indicative of your IPSI losing communication with CM. In such a case, any IP boards in the cabinet would be unreachable.

Its almost always a network issue.

 

[kyle555]

Some sage advice I always remind myself of when dealing with gremlins:

It's always an IP conflict or a duplex mismatch until it isn't.

Imagine how much running around you'd do if it were just a IPSI or CM server ethernet port stuck at half duplex!