Permament diversion

[AndyRothgen]

Hi,

I'm sure this is basic stuff for a lot of you but I can't get my head around it from reading other threads etc.

I currently have a physical set x3244 that I need to permanently divert to x7595.

I figure the best way to do this is OUT the set, recreate it as a Virtual & forward that to x7595. If I left it as a physical I'd forget what it's for & try & reuse it in future.

Can someone walk me through the process of doing this please. I know how to out the set & I assume building a virtual is the same as a physical? just on a TN of 096 x x x. I don't get how to set the divert though.

 

[Firebird Scrambler]

There are two options that I would recommend.

Remove the TN and provide it as a Phantom DN or make it an ACD queue and set the Night Call Forward to your required number.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[AndyRothgen]

Phantom DN, that was the phrase I was thinking of. That's how other phones we have like this are setup so I'll go with that to keep it all the same.

 

[Firebird Scrambler]

Make sure that you have CLS = CFXA, SFA and FNA. Only use CFXA if external forwarding is required.

I generally prefer Phantom DN's as you can set a SCPW and use the RCFA FFC feature to change the forwarding from another set.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[AndyRothgen]

Could you run me through how to do it?

I assume it's out the existing TN.
Create a new TN on 096 x x x, or would it be better to CPY1? Does putting it on 096 ensure it's a Phantom?

How do I set the divert once I have the Phantom set? This is a call centre's main number so I need to get it right first time.

 

[Firebird Scrambler]

Providing that you already have Phantom DN's in use, then the "CPY1" prompt will work but remember that you only have 16 Phantom virtual ports per virtual slot.

Go into LD 97 to check what has been configured by using something such as..

>LD 97
REQ PRT
TYPE SUPL
SUPL

SUPL SUPT SLOT XPEC0 XPEC1

004 STD LEFT 02 1 3 -- - -
020 STD LEFT 01 0 3 02 0 0
156 ---- ---- PHANTOM -- - -

REQ ***




Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[yyrkroon]

The easiest way to find a phantom is to print a LUVU of type 500 and look for the line that say phantom.

LD 20
REQ LUVU
TYPE 500
press enter until the system start spitting out the info

Phantom use the feature DCFW - this feature is what divert your phantom extension to any other extension/number.

 

[AndyRothgen]

Like I thought, Phantoms are on 096

REQ prt
TYPE supl
SUPL

SUPL SUPT SLOT XPEC0 XPEC1 SHLF ZONE0/1 IPR0/1

004 IPMG ---- -- - - -- - - 0 001 192.168.217.70
1 001 192.168.217.71
008 IPMG ---- -- - - -- - - 0 001 192.168.217.72
1 001 192.168.61.7
012 IPMG ---- -- - - -- - - 0 001 192.168.48.30
1 001 192.168.48.31
096 ---- ---- PHANTOM -- - - --- --- - --- ---------------
100 ---- ---- VIRTUAL -- - - --- --- - --- ---------------
104 ---- ---- VIRTUAL -- - - --- --- - --- ---------------
252 ---- ---- VIRTUAL -- - - --- --- - --- ---------------

I've got five left to use

REQ: luvu
TYPE: 500
TN 096
CDEN
TYPE 500 TN 096 0 04 04 PHANTOM 4D
TYPE 500 TN 096 0 04 10 PHANTOM 4D
TYPE 500 TN 096 0 04 11 PHANTOM 4D
TYPE 500 TN 096 0 04 12 PHANTOM 4D
TYPE 500 TN 096 0 04 14 PHANTOM 4D

Should I CPY1 an existing Phantom after OUTing the TN for the existing phone?

Is it then a case of

CHG
TYPE: 500
Phantom TN
Yes for easy change
DCFW 7595 (which is the new set I want all the calls to go to)

?

 

[AndyRothgen]

I've been having a look, would this be a good set to copy & just change the FTW DCFW?

DES JULIE
TN 096 0 04 09 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 3250 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTA SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR DCFW 4 5250

By doing -

CHG
TYPE: 500
Phantom TN
Yes for easy change
FTW DCFW 4 7595 (which is the new set I want all the calls to go to)

 

[Firebird Scrambler]

Yes, that would be OK. However, I would also change CLS = SFD to SFA.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[AndyRothgen]

Thanks, I'll clear it with the users & give it a go.

What does SFD to SFA do?

 

[AndyRothgen]

Well it worked.

Thanks for the help all.

 

[Firebird Scrambler]

Leaving it set to SFD, means that any second call won't be diverted. It's something that I found some time ago when dealing with a nagging problem for a customer who said that they weren't getting more than one call at a time.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[AndyRothgen]

Ahh thank you, I suspect that'll be useful with the volume of calls this number gets.