From our test calls it appears that the VPS is not sending the leading digit of 8 or 9 when a call comes back to the PBX. Our IVR is behind our PBX and when a call needs to be transfered to a toll-free number or a long distance number they must be preceded by an 8 or 9. All but the 8 and 9 are getting back to the PBX and the PBX is then unable to route the call appropriately. We thought that it was a digit limitation... that only 4 digits were passing. However, yesterday I build an SPN of three digits so that the IVR would only be dialing 4 digits and the call was only processed on the three digits. Which ofcourse returned a message that the number was an unassigned number blah, blah, blah.
To my question: Does anyone know where to find the .acfg file that would be controlling this leading digit issue? Is it possible that at installation the system was configed not to go off switch? If so, how do you undo that set-up? Of all of the books and all of the people here that went to classes, not one of them remember this ever being discussed. Of all of the people involved in the establishment of this system no one remembers ever requesting those digits to be blocked.
We just paid for 12 hours of engineering time from Nortel and they gave us nothing. After all of the emails and the calls they still thought the PBX was behind the IVR instead of the other way around. We are very displeased, frustrated, and out of time/money. If anyone can be of assistance, officially or unofficially, on list or off, please let me know.
I will thank you in advance for any assistance that you might be able to provide.
Cheers,
rlc
no matter where you go, there you are.
To my question: Does anyone know where to find the .acfg file that would be controlling this leading digit issue? Is it possible that at installation the system was configed not to go off switch? If so, how do you undo that set-up? Of all of the books and all of the people here that went to classes, not one of them remember this ever being discussed. Of all of the people involved in the establishment of this system no one remembers ever requesting those digits to be blocked.
We just paid for 12 hours of engineering time from Nortel and they gave us nothing. After all of the emails and the calls they still thought the PBX was behind the IVR instead of the other way around. We are very displeased, frustrated, and out of time/money. If anyone can be of assistance, officially or unofficially, on list or off, please let me know.
I will thank you in advance for any assistance that you might be able to provide.
Cheers,
rlc
no matter where you go, there you are.
