I'm working in Crystal 9. I have a Top N report where the business unit wants to see the Top 5 groups along with the percent of total records and the percent of top 5 records. I can get the percent of total, but can't seem to get the percent of top 5. The structure should look like...
Call Center 1
Top 1 Category Cnt of Cases % of Total % of Top 5
Top 2 Category Cnt of Cases % of Total % of Top 5
Top 3 Category Cnt of Cases % of Total % of Top 5
Top 4 Category Cnt of Cases % of Total % of Top 5
Top 5 Category Cnt of Cases % of Total % of Top 5
Other Cnt of Cases % of Total
Total Cases: Cnt of Total
Total Top 5 Cases: Cnt of Top 5
Data looks like
Call Center 1
Top 1 Category 15 30% % of Top 5
Top 2 Category 5 10% % of Top 5
Top 3 Category 4 8% % of Top 5
Top 4 Category 4 8% % of Top 5
Top 5 Category 2 4% % of Top 5
Other 20 40%
Total Cases: 50
Total Top 5 Cases: 30
Any ideas. Thanks in advance for the help.
Call Center 1
Top 1 Category Cnt of Cases % of Total % of Top 5
Top 2 Category Cnt of Cases % of Total % of Top 5
Top 3 Category Cnt of Cases % of Total % of Top 5
Top 4 Category Cnt of Cases % of Total % of Top 5
Top 5 Category Cnt of Cases % of Total % of Top 5
Other Cnt of Cases % of Total
Total Cases: Cnt of Total
Total Top 5 Cases: Cnt of Top 5
Data looks like
Call Center 1
Top 1 Category 15 30% % of Top 5
Top 2 Category 5 10% % of Top 5
Top 3 Category 4 8% % of Top 5
Top 4 Category 4 8% % of Top 5
Top 5 Category 2 4% % of Top 5
Other 20 40%
Total Cases: 50
Total Top 5 Cases: 30
Any ideas. Thanks in advance for the help.