percentage bassed call allocation

[Jolagues]

Ok I have been trying to figure this out for quite some time now and have not been able to come up with a solution.

I currently have several toll free numbers pointing to a vdn that compares the area code in the callers ani with vrt tables for each state. once the state the caller is calling from is determined the call is routed to the vdn for that state which ques to an agent that is able to do business in that state. this is working great. But now they want more we have 30+ individual groups in the building and each group has agents that are in different skills.

What I am being asked to do is continue to sort the calls by state and send to the correct agents but I also need to be able to do percentage bassed call routing to the different groups on the same calls.

any ideas?



José

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[98Converter]

You can do % allocation from the cloud (AT&T or MCI) with your 800 #'s. That might be easier. Then use either vendors portal to change allocation on the fly - real time= <5minutes.

Thanks
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Jolagues]

98Converter thank you for the information I have looked into this with AT&T and they are not able to provide state routing and call allocation.

José

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[BIS]

In that case you would need some external help - do you have a conversant for example?

 

[Jolagues]

no we do not have any type of external equipment

José

Please let me know if this was helpful