I am having a very strange issue with a user’s laptop that may be either a browser issue OR a web server issue. Essentially, a laptop running XP SP1 and running Adobe Acrobat 7.0 standard is having problems with PDF's being hosted on one particular Apache web server.
What is happening is that laptop is able to open the 1st page of the PDF's but not the 2nd page (the 3rd pages normally appear if one exists). If you try to print the PDF, an error appears that says it is unable to print. If the user tries to access the PDF a 2nd time, then an error appears that says “There was an error processing a page. Could not find the XObject named ‘%’. If the Temporary Internet Files are deleted, you go back to the first issue of the 2nd page not coming up and not being able to print.
Here is the strangest part. The issue only comes up with IE, and not netscape on the same laptop. Also, the user is able to open up PDF’s on OTHER web sites without a problem. Also, all other users that I’ve tested are in fact able to open up the files on the same web server (other users have everything Acrobat 5.0, 6.0. and 7.0 reader).
A little bit of history, we originally had a problem for all users accessing PDF’s on this web server, but we cleared up the issue by modifying the Apache config file from application/pdf to application/x-pdf. It resolved the issue for all systems except this one laptop.
Anyone have any thoughts? I tried un-installing and re-installing Acrobat 7.0, but nothing changed. I feel like it has to do with AcroExch, but I am not sure what I would do to problem solve…
What is happening is that laptop is able to open the 1st page of the PDF's but not the 2nd page (the 3rd pages normally appear if one exists). If you try to print the PDF, an error appears that says it is unable to print. If the user tries to access the PDF a 2nd time, then an error appears that says “There was an error processing a page. Could not find the XObject named ‘%’. If the Temporary Internet Files are deleted, you go back to the first issue of the 2nd page not coming up and not being able to print.
Here is the strangest part. The issue only comes up with IE, and not netscape on the same laptop. Also, the user is able to open up PDF’s on OTHER web sites without a problem. Also, all other users that I’ve tested are in fact able to open up the files on the same web server (other users have everything Acrobat 5.0, 6.0. and 7.0 reader).
A little bit of history, we originally had a problem for all users accessing PDF’s on this web server, but we cleared up the issue by modifying the Apache config file from application/pdf to application/x-pdf. It resolved the issue for all systems except this one laptop.
Anyone have any thoughts? I tried un-installing and re-installing Acrobat 7.0, but nothing changed. I feel like it has to do with AcroExch, but I am not sure what I would do to problem solve…