PDF Hyperlink Issue 1

[kmmcdanie]

Hello all,

This may prove to be an Explorer or XP issue but I felt I should ask.

I have created a PDF document with hyperlinks leading to websites where people can access additional information. I have a group users that when they click on the links, the web browser opens but it opens their home page. Regardless of the link, it opens their home page. These are XP users using Explorer 6. Windows 2000 users with Explorer 6 are directed to the appropriate web pages and are not having this problem.

Any ideas?

Thank you
Kathleen

 

[smah]

What versions of Acrobat reader are on the different machines?

 

[bcastner]

From the newsgroups:

From my experience here with this problem it seems to be native to Acrobat 7.0. Uninstalling it and reinstalling 6.0 works fine. No problems with the Hyperlinks then. This is on PCs with XP SP2 (all patches and service packs loaded) and Office 2003.

Adobe download locations (for Version 6):

http://www.adobe.com/products/acrobat/alternate.html

See also:

http://support.microsoft.com/?kbid=305153

 

[kmmcdanie]

Hello,

Thank you for the great suggestions but the question about what version of Reader made me realize that all of the XP users also have Acrobat installed. This was the issue. If you open the document with Reader the hyperlinks work fine, if you open the document with Acrobat it defaults to their home page.

I don't know why but at least I found the cause, I can investigate further from here.

Thank you again for your time!
Kathleen

 

[BionicJohn]

This was the issue. If you open the document with Reader the hyperlinks work fine

A work around is to create a default association for PDFs with AR7 called "Read", so that all PDFs open with Reader7.

For editing PDFs, open Acrobat first then File -> Open.

Iechyd da! John
Glannau Mersi, Lloegr.

 

[bcastner]

Thanks all for chasing this issue to a good close.
Star for you BigJohnD

Bill Castner

 

[BionicJohn]

Thanks Bill.

I believe that AR7 should actually create the "Read" association for PDFs during its installation, though not as the default action.

However, AR7 does seem to require a clean environment prior to installation and that earlier versions of AR are thoroughly uninstalled in order to create the "Read" association.

If AA6 is present, the chances are it's been updated at least once, and this seems to screw up or prevent the creation of the "Read" association by AR7.

I've install AR7 many many times, and I'm never sure exactly what the final result will be.

Iechyd da! John
Glannau Mersi, Lloegr.

 

[bcastner]

BigJohnD,

I have had inconsistent results in mixed Adobe Professional with subsequently Reader installe; or just Adobe Reader upgrades. Like you, I am never sure what is going to result, or seemingly on some systems for how long. The clean then a clean install seems wise, and is how I approach the issue.

 

[bcastner]

I should note in the interests of completeness: I do not recommend installing Reader if you have Adobe Acrobat Pro installed.

I have installations where users have done this without issue; but the more common result is an issue such as those discussed in this thread. Plus, you really do not need both.

 

[BionicJohn]

Hi, Bill,

> > Plus, you really do not need both.

An interesting point…

I have both AA and AR installed and I create PDFs frequently. Any editing/amending of the PDF is done with AA, and then I open the PDFs with AR to check and ensure all is well for the majority of users who will only have a copy of Reader.

Iechyd da! John
Glannau Mersi, Lloegr.

 

[bcastner]

BigJohnD,

It works as you described for me. But I can assure you it does not work as a general rule for many.

Either AA or AR, but not both seems to me a sensible rule for a managed setting. Your do most certainly do not need both for a read of PDFs from the internet.

 

[BionicJohn]

> > Your do most certainly do not need both for a read of PDFs from the internet.

Agreed!

Iechyd da! John
Glannau Mersi, Lloegr.

 

[TheJogger]

I couldn't help my self but to post on this thread due to the fact that it seems close to the problem i have.

I have a hyperlink in a pdf file and when I click this link the web info seems to display within the same pdf file (and the fonts are all out of wack). how do we get this link to open in a normal Iexplorer browser!?!?

If any help is out there, it would greatly be apreciated.

Thanks in advance
TheJogger

 

[mattjurado]

If you right click on the link, do you have a copy shortcut option? You can then launch IE and paste in the link. Might be a simpler way, but I don't have it in front of me right now.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[TheJogger]

Thank You Matt,

It does work!

But I found the solution and feel embarrassed to say... but here it goes, I had a very old Acrobat Reader installed (4.0)

I installed the latest one 7.0 and everything functions properly! when clicking on the hyperlink it actually opens a new Iexplorer window.

Thanks for your help it was greatly appreciated!!!