PCs hanging during shutdown

[jneiberger]

First off, let me say that I'm not a system admin. I'm a network guy, so go easy on me. I've been asked to help troubleshoot a problem we have with certain PCs are hanging during shutdown. This is only happening to some of our brand new PCs and none of our systems people have figured out why.

I took a look and noticed that on the systems that shutdown correctly, there are several Kerberos authentication packets back and forth between the PC and the domain controller (I think that's the right term!) On the PCs that hang, the PC sends two or three Kerberos packets to the server but never gets a response. My guess is that the shutdown process hangs because the server stopped responding to that machine.

The PCs are running XP Pro SP3. The server is Windows Server 2003 Standard Edition.

I realize that I'm probably not the best person to ask this question since I'm not a sys admin, but I thought I'd do my best to help them out.

Any thoughts?

 

[Lemon13]

get user hive cleaner from microsoft and apply it to the clients, that should do the job

 

[jneiberger]

I think they already have that. I seem to recall one of the systems people wondering if that was part of the problem. I'll get more details on Monday. Thanks!