PCL XL Errors

[apersoncalledsmit]

Hi,
One of our customers is having a problem when printing Word documents containing jpeg files to their printer. They are using the latest HP Universal Print Driver PCL6 and are receiving the following message.
Subsystem: JPEG
Error: UnsupportedCompressedFormat
Operator: ReadImage
Position: 51
They are using a mixture of HP printers (4250, 4200) and are receiving the error on all printers when printing these documents. The printers are shared from a Windows 2008 R2 server.
Has anyone see this before?
Thanks,

 

[Michael52x]

Update the firmware for both the printer and the NIC's.
Install the standard drivers for those units.

"Impatience will reward you with dissatisfaction" RMS Cosmics'97

 

[BionicJohn]

Revert back to PCL5 drivers.

Liverpool: Capital of Culture 2008
Anfield: Capital of Football since 1892
Iechyd da! John
Glannau Mersi, Lloegr.

 

[hpwizzard]

I'd say use a PS driver instead.
It should eliminate the PCL XL errors, but will also slow the overall print speed a bit...

 

[matthardwick]

It's all well and good saying "update the firmware" but have you tried to find a firmware for a HP printer? They are pretty hard to come by!

 

[hpwizzard]

Obtaining firmwares should not really be a problem unless you ask for real old ones or betas.
I have access to most HP LaserJet FW's via my work and they are all public available.
So if you need a specific FW version just post your need in the forum and I'll have a look

 

[mizzy]

The solution is change to the PCL 5 driver. This sorts out loads of problems including this and collation errors.