PCAnywhere "Blanking Host Screen"

[Guest_imported]

Hi,
I'm running PCAnywhere v10. on my systems.When I dail into a remote location I cannot blank the host screen.The option on the remote side is greyout.

How can I blank the the host screen ?

Thanking you

Inga

 

[chpatel]

did you find your answer ? I am having same problem. Please
let me know.
thanks.

 

[247admin]

From the Symantec Web site:
Option "Blank this PC Screen After Connection Made" is dimmed and not available

Situation:
In the properties for a host connection item, you have selected the Security Options tab. You want to enable or disable the option "Blank this PC screen after connection made"; however, it is dimmed and cannot be changed.

Solution:
The video driver does not support screen blanking because it uses private input/output controls (IOCTLs). You may be able to switch to a video driver that does not use private IOCTLs. Generally, the higher the number of colors and the greater the resolution is, the more likely the video driver will use private IOCTLs. You can try using standard VGA or standard Super VGA.

pcAnywhere 9.0 has minimized this problem but there may be situations or cards where this problem still comes up.

Other possible solutions include:

Switching the video driver the Standard VGA
Decreasing the host's video color palette to 256 or 16 colors
Changing the host's video driver to a different desktop screen resolution
Decreasing the host's video Hardware acceleration
Applying the latest drivers from the video adapter's vendor, or trying an older set
Testing with a different video adapter

To switch to Standard VGA:
To see if the problem is related to the video driver in use, change the video driver to Standard VGA. Follow the instructions for the version of Windows you are running:
Windows 98
1. Click Start, and then click Run.
2. Type msconfig and then click OK.
3. Click Advanced.
4. Check the VGA 640x480x16 option, and then click OK.
5. Click OK again to restart the computer in Standard VGA mode.

If you experience no further difficulties using Standard VGA, contact the video card manufacturer to obtain an updated video display driver. Then repeat the process to return to the normal video settings, but this time uncheck VGA 640x480x16.

Windows 95
1. Click Start, point to Settings, and then click Control Panel. The Control Panel window appears.
2. Double-click Display. The Display Properties dialog box appears.
3. Click the Settings tab, and click Change display type. If you are using Windows 95b or OSR2, click Advanced Properties instead.
4. Write down the current display type.
5. Click Change in the Adapter Type group box, or, for Windows 95b, click Change. The Select Device dialog box appears.
6. Click Show all devices.
7. Select Standard Display Types from the Manufacturers list.
8. Select Standard Display Adapter (VGA) from the Models list.
9. Click OK, and restart the computer.

If you experience no further difficulties using Standard VGA, contact the video card manufacturer to obtain an updated video display driver. Then reopen Display Properties, and change the adapter type back to its original setting.

Windows NT
1. Exit all open programs.
2. Click Start, and then click Shut Down.
3. Select Restart the Computer, and click Yes.
4. After restarting the computer, select "Windows NT [VGA mode]" and let the system start normally.

If you experience no further difficulties using Standard VGA, contact the video card manufacturer to obtain an updated video display driver. Then reopen Display Properties, and change the adapter type back to its original setting.

Windows 2000
1. Restart Windows.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, press F8. The Windows 2000 Advanced Options Menu appears.
3. Scroll down to Enable VGA Mode, and press Enter. Windows will start using VGA drivers only without changing your permanent settings.

If you experience no further difficulties using Standard VGA, contact the video card manufacturer to obtain an updated video display driver. Then reopen Display Properties, and change the adapter type back to its original setting.

Windows XP
1. Restart Windows.
2. When the BIOS finishes loading, begin rapidly tapping the F8 key (do not hold it down). At some point, the Advanced Options menu appears.
3. Scroll down to Enable VGA Mode, and press Enter. Windows starts, using VGA drivers only and without changing your permanent settings.

If you experience no further difficulties using Standard VGA, contact the video card manufacturer to obtain an updated video display driver. Then reopen Display Properties, and change the adapter type back to its original setting.

To decrease the host's video color palette to 256 or 16 colors:
1. Exit all open applications.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Display, and click the Settings tab.
4. Change the color palette to 256 or 16 colors and click OK.
5. Close all open windows and restart the computer.

To change the host's video driver to a different desktop screen resolution:
1. Exit all open applications.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Display, and click the Settings tab.
4. Change the desktop area to 640 x 480 pixels, and click OK.
5. Close all open windows and restart the computer.

To decrease the host's video Hardware acceleration:
1. Right-click the My Computer icon on the Desktop, and click Properties.
2. Click the Performance tab.
3. Click Graphics under Advanced Settings.
4. Slide the Hardware Acceleration bar to None.
5. Click OK, and restart the computer when prompted.

Apply the latest drivers from the video adapter's vendor, or try an older set.
Contact the video card manufacturer to obtain an updated video display driver, or reinstall the original set of video drivers that was included with the video card.

NOTE: To update the video driver, you must first uninstall pcAnywhere, update the video driver, then reinstall pcAnywhere. Failing to uninstall pcAnywhere before installing the new video driver will result in pcAnywhere using the settings for the video driver that was present when pcAnywhere was originally installed.

Test using a different video adapter
Remove the existing video card from the computer and install a different video card.