PCA

[lmadsen1]

I have a user who's calls are no longer forwarding to her voice mailbox on a no answer. I checked her PCA in the PBX and it said it was "not registered". I am guessing this is the cause of the problem. How do I Re-register this PCA?

 

[janaya]

Here is what is in the NTPs.



Activating and deactivating PCA at the user level
Three Flexible Feature Codes (FFC) enable the user to activate, deactivate, or change the
target DN on a PCA.
To activate or deactivate PCA, perform the following steps:
1. Press the DN key of any terminal connected to the system on which PCA is
configured.
2. Enter one of the following FFC codes:
a. To activate or change PCA, enter the PCAA FFC.
b. To deactivate PCA, enter the PCAD FFC.
c. To verify the current status of PCA, enter the PCAV FFC.
3. Enter the prime DN of the terminal.
4. Enter the Station Control Password (SCPW) of the PCA to be changed. If no
terminal is configured, the SCPW must be configured on PCA.
5. Enter #, the end-of-dialing digit.
6. Listen for a confirmation tone after entering #. This tone indicates that the password
and extension match and the procedure was successful. If you hear a fast busy
tone, the procedure failed and you must hang up and try again.
The confirmation tone is provided only when FFCT = YES in LD 57.
7. Optionally, to update the HOT P DN and activate PCA, perform steps 1 on
page 344, 2 on page 344 2.a on page 344, 3 on page 344, and 4 on page 344, then
enter a new target DN (HOT P DN) followed by #. Listen for a confirmation tone
after entering #. This tone indicates that the password and extension match and the
procedure was successful. If you receive a fast busy tone, the procedure failed and
you must hang up and try again.
The user hears overflow tone if any of the following events occur:
• The SCPL prompt in LD 15 is set to 0 and there is no SCPW configured for the desktop
telephone.
• The user enters the PCA FFCs and the system is not equipped with the PCA package.
• The user enters the PCA FFCs and the LD 15 customer data does not have PCA set to
ON.
• The user enters the PCA FFCs for a set that has no PCA in the MADN group.
• The user enters the TPDN FFC for a set that has no PCA in the MADN group.
• The user enters an invalid DN.
• The user enters a DN other than BCS/Ether set DN.
• The user enters asterisk (*) or octothorpe (#) as part of the password.
• The password does not match any SCPWs in the MADN group.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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