PCA goes busy

[Jose Carrasco]

Hello everyone,

I have a CS1000E R7.65 with PCA configured for simultaneous ringing on the PBX and MS Teams. The PCA works as intended, however every now and then the PCA TN gets stuck in BUSY status and the calls stop ringing on MS Teams.

Is here any guidance you can provide as to where to investigate why the PCA goes BUSY?

Thanks in advance

JC

 

[Firebird Scrambler]

The only thing I can think of is that the call was somehow answered at both destinations at the same time and one end didn't disconnect correctly and therefore remained active preventing further calls from being dialled.

It might be worthwhile posting both PCA TN's as you might need to check if there are any CLS settings to change such as SFA etc.

Also there might be a requirement to amend the disconnection timer.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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