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PC Console on Definity

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TommyTwoToes

Technical User
Feb 26, 2003
15
US
I have a problem on a Definity that has a PC Console installed. When the operator tries to transfer to v-mail extension 229, the operator gets "you have selected an invalid option" and returns the call back to the operator. The operator can transfer all other calls this way to v-mail, though all the other extensions are in the 3XX range. Extension 229 has a v-mail box on an Intuity system and can get and retrieve v-mail messages, other than through the PC Concole. Has anyone ever had this problem?

Thanks,
 
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