PC Admin Events and Errors

[fondog2]

Does anyone know how to clear these out and start over with out doing a wipe? I am working on a 6.0 that has had 91 cold starts and I have brought it back to the shop to see what is going on. It has a two slot carrier and Partner mess. What happens is the customer has to do a hard reset to bring the vm back up. I want to clear the event log out and see how many times it happens here at the shop.

Thanks,

 

[dagwoodsystems]

I'm not sure that you can. I use the PC Admin software and choose "Retrieve Maintenance Data" when I connect.

Save the DIAGNOSE.CID file the first time you connect, then as DIAGNOSE2.CID the second time you poll, etc. You then manually compare the files with PC Diagnostics.

This is the only way I know to look for changes. The bad news is that the *.CID files aren't intelligable when viewed with Windows Notepad or printed in DOS. All you'll see is an alphanumeric interpretation of a binary file whose structure is proprietary to Avaya. In other words, you can't effectively use "file compare" utilities. And unlike WinSPM, Partner PC Admin doesn't have a compare utility built into the software.

PC Diagnostics is found under the Tools menu of PC Admin.

I'd love to know if someone has a better suggestion.

 

[skip555]

have you tried initializing the system ?

might also clear up your problem

 

[fondog2]

skip555

What a #728? If that is what you are talking about no. But I will.

What are your thoughts?

Thanks

 

[skip555]

I would #989 which will default it as new ,then reprogram , I would expect that to also reset the error log

it very possibly may also solve the problem

 

[dagwoodsystems]

If skip555 suggests in his first post works, you could secondarily perform a "Restore System Programming" - #125, which performs a "System Restart" afterward as well.

I'm not sure if the restore buys you much, but it doesn't cost much to try.

 

[skip555]

I wouldn't do the restore I would re-program fresh . restore could reintroduce whatever is causing the issue .

Its a acs , shouldn't take more than 20-30 min to program from scratch

 

[fondog2]

Thank you,

I will give it a try and let you know how it turns out.