PBX Requirements Definition 1

[flatkayaker]

I've been tasked with writing an RFP for a new telephone system(s). However, no one has clearly articulated WHY a new system is needed. Management has a vague notion we have little growth capacity, and that there are "features out there" we don't have that may be helpful. What I'd like to do is publish a survey that clearly define what features we have that we want to keep, what we don't have that we want/need, what our headaches and hinderances are that technology may have answers for, etc. Where I need this forums' help is coming up with the survey. Has anyone done this before? Suggestions on what to ask (as a telecom professional I know phone systems - but everyone could use other perspectives). Lastly, I was also going to post this in the Project Management forum as well - are there rules against multiple postings? Thanks in advance for your help.

 

[executone]

Try this link:

http://www.lstech.org/resource_lib/telecomm/phone_sys

Good Luck!!

 

[routermad]

All comes down to money. Will the new features benefit your company? If you have a office between say NewYork and London, imagine the cost saving if you have VoIP over ADSL lines.

If you love gadgets, how about IP softphones on your PDA or laptop? Or will features like "voicemail to email" improve user productivity?