Below,
The PBX(MT) is asking the status(ST)of Room 1000, PMS(PT) acknowledges and Changes it in PMS, then it asks for status(ST)again of Cleared(CL) and PMS changes it to Cleared, Vacant Ready and this happened all in a span of 1 minute 15:21:28 to 15:22:32.
Front Desk sees in Host that's it cleared and checks the Guest into a Dirty Room.
Why would the PBX(MT) care of the status(ST) of this example of Room 1000 and PMS sees it as a send and changes the code of the Room? Why would PBX ask for a status(ST)?
It happens maybe once or twice a day and its random room each day, never same Room. Hotel is getting frustrated and ends up comping some of the Guests.
What would I need to change to prevent this from happening?
Thank you,
MT [STX]ST 1000 PR MI 0[ETX][BCC]15:21:28 (Cleaning in Progress)
PT [ACK]15:21:28
MT [STX]ST 1000 CL MI 0[ETX][BCC]15:22:32 (Cleared)
PT [ACK]15:22:32
The PBX(MT) is asking the status(ST)of Room 1000, PMS(PT) acknowledges and Changes it in PMS, then it asks for status(ST)again of Cleared(CL) and PMS changes it to Cleared, Vacant Ready and this happened all in a span of 1 minute 15:21:28 to 15:22:32.
Front Desk sees in Host that's it cleared and checks the Guest into a Dirty Room.
Why would the PBX(MT) care of the status(ST) of this example of Room 1000 and PMS sees it as a send and changes the code of the Room? Why would PBX ask for a status(ST)?
It happens maybe once or twice a day and its random room each day, never same Room. Hotel is getting frustrated and ends up comping some of the Guests.
What would I need to change to prevent this from happening?
Thank you,
MT [STX]ST 1000 PR MI 0[ETX][BCC]15:21:28 (Cleaning in Progress)
PT [ACK]15:21:28
MT [STX]ST 1000 CL MI 0[ETX][BCC]15:22:32 (Cleared)
PT [ACK]15:22:32