PBX Link State Failed

[katb156]

Trying to troubleshoot an issue with our Lead Signaling Server (without knowing much about this system) and when I did a stat ss in LD 117, PBX Link State Failed is what is shown for the Lead.

Can someone point me in the right direction and explain what this means, and a possible solution? I have not been able to find anything in Nortel/Avaya documentation on the web.

 

[tball1]

Check the signaling server and see if it powered up then check the elan connection to the hub or switch

 

[katb156]

It is powered up and connected to the ELAN hub with link light.

 

[tball1]

Can you ping the elan and clan ip address's and log on to server?

 

[katb156]

Cannot ping the elan or tlan but do have link lights.

I've never directly logged into the signaling server appliance. I've only used the Element Manager terminal connect through our Windows XP box.

 

[KCFLHRC]

Is this a Linux or VxWorks signal server??? Lots of difference.

 

[KCFLHRC]

What kind of Signal Server is it, CPPM, COTS, ISP1100???

 

[tball1]

If you are sure about the ip address's your are pinging are to the leader then you will not be able to use element manger to access system any way.You could try to access via maint serial port thru command line. Or you could try and reboot and hope it comes back on line

 

[katb156]

I am sure about the IP addresses. I was able to serial connect to it and did the stat ss. I have rebooted it. One thing I did notice is I have no Drive light on the front of it.

I will find out what kind of Signal Server it is on Monday. All I know is this is a CS1000.

Thank you for the responses. I appreciate it.