PBX-call moves from line to line when put on hold

[alebe]

I was just wondering if anyone has ever seen a call that was put on hold, then moves to a different line position? What could be causing the call to move to another line on the system? The current system is an Inter-tel Axxess. The phones are programmed with direct line appearances. The problem is intermittent, and I don't think I'll have the luxury of testing the lines independent from the system. Any suggestions would be greatly appreciated.
Thanks.

 

[ISDNman]

It is HIGHLY UNLIKELY that placing a call on hold is moving a call from one *trunk* to another. This is *nearly* impossible.

Is this a new problem that popped up out of the blue? If so had you recently made any MACS (Moves adds changes)?

Smells like a software bug in the set or PBX. Does it happen on all sets? If not do the sets that have this problem share the same software version.

I would suggest contacting the vendor - make sure to have the software versions in hand when you do so.

Good luck.

 

[nascomm1]

Is this happening on all the phones? are they all programmed the same? are you talking about line apperance on the phone or physical trunks are changing?

 

[alebe]

The line moving from one trunk position to another trunk position has occurred on several phones. All phones are programmed the same, with direct line/trunk appearances of their 6 lines. I am beginning to think that I may have to try defaulting the CPU and restoring the database. Thank you for your feedback.

 

[johnpoole]

i have seen a feature that almost did that. hold recall timer, instead of beeping back to the set that put it on hold, "rolled" to a defined recall target.. not really a line moving but it did mimick that flow.. a pstn "sees" a 600 ohm loop. to the office (provider) a on hold call looks the same as a call in progress

john poole
bellsouth business
columbia,sc