Pathway to Migration: Roll Back or License Up 1

[TeltronMan]

Good Day Forum
I have an existing customer that insisted on administrating their own Avaya IP office 500v2. "Simple add/move/changes nothing to high level" they told us. So I authorize our staff to send them a copy of the Manager software (you see where this is going?) Anyways the customer's IP Office is version 8.1 the Manager software sent was 11.1. YES. without our knowledge said customer decides to upgrade their system. No. they did not follow migration PDLS pathway. So now they have a system requesting an license upgrade. Is it easier to roll back to 8.1 or upgrade license via PDLS and 11.1? If the upgrade is more feasible can our service tech complete the migration path on manager---- tools>license migration to grab the zip file extension after the system is upgraded to version 11.1?

 

[ipohead]

Too late now but you should have given them the Admin Lite software which does not include the upgrade files!

 

[AACon]

Yes they should still be able to pull the license migration file so it can be processed for a proper upgrade. I'm going to guess they don't have IPOSS, so that is going to be a costly mistake for them.
Do not roll the system back. People need to learn!

-Austin
I used to be an ACE. Now I'm just an Arse.