Path 1 On CCR Tree Help Please Read

[wannabenorteltech]

I have a customer with a Flash 2 Voice Mail and CICS 4.1. They have two stores connected with Centranet. They have a CICS at one site and basic 4 line ATT phones at the other. The problem is when someone calls the store with the CICS and Flash the AA answers "if you are looking for store abc press 1" and the call is transfered to the abc location. I have Path 1 in CCR 1 as transfer external number. I works great the problem is each store only has four lines and that call in takes a line and the transfer out takes a line. I can call between stores with three digits with centra net. Is there a way for me to get the line to do some sort of centrex transfer? Currently if I have a call on say line 1, I can press link and the three digit number to store abc and call is transfer.

Any help would be great!
executone (Programmer) Nov 18, 2002
I would try programing the CCR to dial link(hookswitch) and the number.
These are the codes:
9 accesses the Centrex line
# specifies the next digits are special characters
4 recognizes dial tone
2 specifies the next digits are to be dialed
5 is a link signal

Example: 5#42 5255555

I do not have Centrex lines to test.

Good Luck!!

mroberts (Vendor) Nov 18, 2002
I have done the external link transfer using (non centrex) doing #52 and the number.

Like above the # signals special characters
5 inserts a # which signals link to the CO (must have link enabled on the lines)
2 signals the next digits are to be dialed.

Has always worked great!
MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

wannabenorteltech (TechnicalUser) Nov 18, 2002
let me see if I'm doing this correctly!

The problem is when I insert the # it returns the call to the AA. All I need to do is enter a link and then 204. So how do I enter a link and the 204?

 

[kclear]

First disable tree 1. Delete path 1 under tree 1 and reprogram as a "xfer", "ext", "phone". Under "ph.#" press "#", "5", "2" and the three digit centrex #. The # sign that shows up before the centrex # tells the VM to do a "link" or a hookflash. You may need to insert a pause after the hookflash. "#" , "5", "3", "2" and the centrex #.Make sure you re-enable the tree. Kevin Clear
Clearfield Comm.

 

[wannabenorteltech]

I'll give that a try.