password reset

[billmx]

I am trying to do something simple that I have done before. I am resetting a password for an extension. I go through the admin menu and select to reset the password and I hear the message "for mailbox xxx the password has been initialized". When I try to get into that mailbox though I don't receive the message that "you must set up your password". It just keeps prompting to enter a password. Is something hung up on our system ?

Thanks,
Bill

 

[ken1713]

What type vm? Try just dialing 123456.

 

[tdaugirdas]

When you reset the password, the new "default" password is just "#". So when the system asks for a password, press "#", and then you will get the prompt to set a new password. If for some reason "#" does not work, use "123456" - as suggested in the previous post. One of them will work.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[billmx]

I tried the 123456 but no good. It is merlin legend voice mail. Let me know if there any other info I can provide that might help.

 

[billmx]

I just tried the # and that doesn't work either. I just get a "please try again" message. I am inexperienced with phone systems, but I thought that once I did the reset in yhr past, the user would be prompted to enter an new pwd.

Thanks,
Bill

 

[tdaugirdas]

If there are no critical messages in that mailbox, delete the entire mailbox and then set it up again as a new mailbox. There is nothing else you can try - except to again try reinitializing the mailbox password and trying to log in using "#" or "123456" as the password.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

When you say Merlin Mail - is it one of the standalone Merlin Mail units or the integrated module that mounts directly in the system? If it is an older Merlin Mail - try "1234" as the default, reinitialized password - instead of "123456".

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Pepperz]

If the password has been initialized for mailbox xxx, then the new password is just #. After entering #, it will prompt for a new password.

Pepperzgm at gmail dotte comm

 

[billmx]

The passwords are required to be 6 char, so I have tried 123456 as well as # with no luck. Also, I have just deleted the mailbox and re-added. I am still prompted for a password that I don't know. Is it possible the system has a different default password than 123456 or # ?

 

[tdaugirdas]

As I mentioned earlier - if this is a standalone Merlin Mail - use "1234" as the default password - not just "#" or "123456". The default password on the earlier models was just "1234" followed by the "#" sign. Try it - and report back.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Well, do not know if this is your problem, but I just had a person at one of my client's offices that took over an room that didn't start out life as a real office, but it had a phone.

When I originally programmed the system, I set the extension up in the MLM-007 as Class of Service 20, TRANSFER ONLY.

It acted like I was changing the password, but it couldn't be logged into.

I had to delete it and then put it back (COS 10), and that fixed it.

Since you already said you deleted it, I just thought I'd throw that out.

 

[billmx]

Sorry that I forgot to mention that 1234 # doesn't work either as a pwd. Also I have just tried to initialize the pwd on a different mailbox. It didn't work there either. The old password remains intact. I think the system admin menu feature to reset the password is just not functioning. Maybe I should reboot the phone system ??

 

[tdaugirdas]

Don't think a reboot will help at all. Sounds like corrupted software on your hard drive. The built-in hard drive test only checks for "bad" sectors - and does not always catch corrupted software. If you have not done too much programming - reinitialize the hard drive all over again - and start from scratch. If you need a replacement drive - you may have to reprogram anyway. What version of software is on the hard drive?

Tom Daugirdas,
President
STCG, Inc.
stcg.com