Password change via Mitel if no modem connected?

[jonmyk]

Does anyone know how much Mitel will charge to reset a password on a 200Light? If I get the business, there is no modem attached and all of the pw configs I could think of would not work.

Any other suggestions on how to proceed would be appreciated. I currently have absolutely no access into the system.

Customer bought a hotel and the 200L came with it and no documentation of course.

"The only problem with common sense is that it's not that common

 

[kwbMitel]

They will only do it with remote access.

You will have to get the ownership of the system transfered first.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jonmyk]

Great, If I can't get into programming via Maint1, Maint2 or installer and there's no modem then I have to set up a modem on an POTS line which they don't have (all on T1).

So I need to tell the customer that until the POTS lines are installed for his new alarm system, there's nothing I can do.

"The only problem with common sense is that it's not that common

 

[kwbMitel]

There are 4 other options that are even less favorable

Remove the system and take it to somewhere where communication is possible. And really, no fax lines? , no alarm lines? No IBL's of any sort? Hard to fathom.

Pay Mitel to fly someone in at 10 times the cost of a remote service call.

Default the system and reprogram from scratch with no records or options enabled

Leave things as they are.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

As stated by others Mitel will not reset the password without a direct modem access. As kwbMitel states you need to get that modem access somehow to move forward. Not sure the cost, thought it was something link $800-$1000.



The single biggest problem with communications is the illusion that it has taken place.

 

[nytalkin]

they charge 3 tech credits last time I used the password reset route

NO GOOD DEED GOES UNPUNISHED!

 

[jonmyk]

Thanks everyone,

kwb, I thought the same about no copper lines when I went in the place.

nytalkin, 3 tech credits? Didn't they just raise the price on tech credits for support on manufactured discontinue equipment?

Looking more like a good time to convince to upgrade to 200ICP

"The only problem with common sense is that it's not that common

 

[kwbMitel]

With an upgrade, you'll still need access sorry to say.

Try something for me.

Login as Maint2 Password 1000

If you can do this, we have other options.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jonmyk]

Will do. I will let you if it works.

"The only problem with common sense is that it's not that common

 

[JimHilton]

What about telnet? On the software CD there should be a program called telnet-tls. I stopped using a modem in favour of this program as it is TCP based.

To test this, pop the program on any PC and then launch it. You'll be in a nice boring telnet environment. type o <your mitels IP> <port> EG o 192.168.0.1 2000

If you get the prompt that asks you for what terminal you want to use then your there.

The next step would be to open a hole in your firewall and allow the outside to route in to the mitel.

Them Mitel could resolve your issue (I think??)

 

[kwbMitel]

Jim It's a Light not an ICP. Telnet a no go.

I was having thoughts along the same lines though. You could setup a internet connection thru your PC and they can change it that way.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[JimHilton]

Yes, TCP to serial would work. Or one of those little Ipockets too.

 

[kwbMitel]

No I wasn't think I-Pocket.

Mitel could take control of a laptop remotely using YA collaboration. Then they could use the serial connection on the laptop to make the change.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jonmyk]

Hey good idea kwb.

If I have maint2 access what would be the idea you had for that scenario?

"The only problem with common sense is that it's not that common