Passing skillset ID through T1 and IVR

[punkysmom08]

We have calls that come in to the PBX and are routed to an IVR via a T1. If the caller opts to speak to a person, the call is bumped out of the IVR into Conctact Center Mananger. When the call is presented to an agent, the skillset info only displays for a second and then goes away. The agent does not know how to answer the call if they aren't quick enough to see the info when it comes in. Is there somewhere in this flow I can adjust a setting so the skillset info does not go away?

 

[TekTRADERS]

Good Day,

I believe you can go under General Settings and select how you wish to handle the call display... (Under Call Center)

What type of switch is this?

 

[punkysmom08]

Thanks, TekTrader! I have a Nortel Option 61 PBX. Are you saying I can change this in the PBX or will I change the setting in Contact Center Manager?

 

[TekTRADERS]

Sorry punkysmom08.... I was thinking it was a BCM or Callpilot 100/150.

The Option 61 is over my head!