Passing call data to AAAD (CCAD) Agent desktop application

[PCDsun]

CS1000, CC8 contact center (AURA 6.0) CCMA, CCMS, CCT, and CCMM all latest version (8) for keeping with old names.

I am collecting 10 digit account numbers from customers when they dial in. I want to pass that 10 digits to the AAAD (CCAD) agent desktop.

Tried creating new provider id but not sure what to do after that or how to pass those ten digits over to appear on screen..

 

[TechCUTelecom]

Hello,

I just want to ask your opinion to see if it worth to upgrade to CC8 Contact Center (AURA 6.0). I am in the process to upgrade but need more clarification due the cost is too much. I have Nortel CC6.0 at the moment.

 

[PCDsun]

We have been using product since way back when and called SWCP 3.0.

If you are looking to add additional contact types, scanned doc, voice mail, SMS, IM, it is more than worth it.
We are due to customers wanting to communicate various ways and need to offer them those options.