passing AgentID to survey (through AEP) for reporting

[underwoj]

Hi -

Current situation - we have agents that take IB calls and then transfer the caller via VDN (--> Hunt Grp --> AEP --> Survey App)- and once that caller takes the survey, we can run reports on the survey app which include the AgentID that transferred the caller to the survey. When I do this - the AgentID on the report is blank. When I trace the Vector that sends the callers to the survey App - the AgentID field is blank.

Is there something I need to configure to pass the AgentID across? I've tried to build an ASAIUUI Var that collects the AgentID but this is failing.

Any help would be greatly appreciated!

 

[underwoj]

Here is a copy of the survey report. The ANI will pass to the survey if automatically transferred from a VRD. The 2000005 is my Agent ID but will ONLY pass if I conference the caller to the survey and drop off the call. I need to know how to transfer the call (and pass my AgentID - 2000005) to the survey and post it in the Agent ID field on that report.

 

[biglebowski]

Have you had a read of this yet?

https://documentation.avaya.com/bun...ngFeatures_r81x/page/AgentID_VRD_Example.html

 

[underwoj]

hi - I did unfortunately...spent about 5 hours yesterday trying to configure my VDN's and Vectors and Var's per that doc but couldn't get the AgentID to pass. I can get the AgentID to pass in a trace if I transfer the call to another station - but just not a VDN or Vec.

 

[kyle555]

Try vdn override on thé Survey vdn?

 

[underwoj]

thanks Kyle555 - tried that. That passes the VDN value but the AgentID is always blank. I am posting a screenshot of that.

 

[kyle555]

https://documentation.avaya.com/bundle/CCEliteOverviewAndSpecification_r81x/page/AgentIDOnVRD.html

I think you have to use VDN Return Destination to get it. So, configure that, and hangup and don't transfer.

 

[BIS]

Tested on an H.323 integration using converse-on.
Set a variable type agent with the correct length of the agent ID - for example LA

Call main ACD VDN with VRD set up.
Test agent 4444 answers and disconnects the call.
Call goes to VRD, vector sends it to AAEP
converse-on skill AAEP pri m passing 110 and LA (the 110 is just a random number.

In the AAEP application trace:

Storing :session___vpconverseondata to complex: session:vpconverseondata as [110#4444#]

From there you can build your application to grab the agent ID.

If your AAEP is SIP, try with the 'set (asaiuui) = LA SEL (length)