Partner Voice Messaging (Small)

[phonesanddata]

I just installed a Partner Voice Messaging (Small) Voicemail.

I have 2 problems. When I dial in, I cannot override the prompts by dialing immediately. I have to wait for prompts to finish, then dial.
The second issue is, if I do a Feature 14 transfer, I get the main greeting instead of the individual's mailbox.

Please advise.

 

[TouchToneTommy]

First issue, try defaulting the VM card, and try again. There was a run that exhibited that problem.

Second issue, double check that the user actually recorded their own message in their own mailbox. Recording the AA prompt is just logging into mailbox 0# and pressing 3 - 1, which is the same as logging into a personal mailbox and recording the personal greeting. I've had people go to record mailbox 10's personal greeting, miss the "1" and accidently log into 0#, and record their personal greeting as the Auto Attendant prompt.

 

[allisland]

Sounds like you got your hands on an old R1 of the small PC mail, it does not allow you to dial till the the prompts end.

 

[EmuDan]

R2s are the same way. You need a 2.1 or 3 to be able to bypass the prompts.

Dan