Partner Voice Messaging - Empty Mailbox but Callers Get "Mailbox is Full" Message

[jokermia]

Customer has an ACS R7 Processor with Large PC Card. Callers to one extension get a "Mailbox is Full" reply when they try to leave a voicemail for the extension, but the mailbox is empty and the light isn't on. I initialized the mailbox to wipe everything out, and verified that the mailbox is in "Record" mode, but testing it we still get the "Mailbox is Full" message. What else could be wrong?

 

[TouchToneTommy]

I've encountered this on 3 systems this year alone. The only resolution is to re-initialize the card to factory defaults, and reassign the mailboxes and re-record the auto attendant.

 

[jokermia]

Well, crud - thanks for the info. If Triple T says re-initialize, that's what we'll have to do. I appreciate the help that everyone has been providing

 

[seryozha]

I am having this same issue. How do I re-initialize the card?

 

[jokermia]

I've run into this again on another system. How do you re-initialize the PC card?

One out of four people in this country is mentally unbalanced. Think of three of your closest friends - if they seem ok, then it's you.

 

[jokermia]

I figured out how to re-initialize the card.

One out of four people in this country is mentally unbalanced. Think of three of your closest friends - if they seem ok, then it's you.