Partner Voice Messaging, distorted voice mails

[jjjohn]

Customer has Partner ACS R7, using a Partner Voice Messaging pcmia card. All messages left are distorted when played back; instructions are clear and understandable.
Tried a reboot, tried swapping card slots on the ACS, defaulted the PVM card and rebuilt voice mail boxes. C.O. lines are from a cable modem, all measure proper voltage. Site has (6) lines so C.O. lines are from 2 different cards.
Next step is take a spare PVM to try.
Has anyone experienced this ??
Thx

 

[Telecomboy]

There was an issue with R8, but I didn't think it related to R7. Basically, it was not compatible with part numbers listed:
700226525/large
700226517/small

If you have a ACS R8 processor 700469487 you need to have PC card 700429392.

Not sure if that is your issue or not.

 

[Dexman]

Try factory resetting the voicemail and see if that helps.

I "FEATURE 00"

http://dexman.webs.com/

 

[WikiTech]

cellphone calls on digital lines. You need to call into voicemail from a true land line, leave a message, then turn around via *7 and retrieve your message. Distorted?