Partner Voice Messaging Card. Group distribute

[kurmann]

Hi, I have a customer who wants all of his extensions to ring when the customer presses 0 when prompted by the automatted attendent. As it is now just extension 10 rings when the customer presses 0 and the customer is tired of fielding all of the calls.

Can anybody help? Thanks, Kyle

 

[telprog]

Is this a PC mail.

Russ

 

[kurmann]

Hi Russ, Yes its the Large 16 Box Voicemail PC Card.

 

[telprog]

You can't change 0 to go to a group but you can instruct the caller to dial a selector code 1-9 and have it go to a group.

Russ

 

[telprog]

O-yea don't use 1,2 and maybe 3 as your stations start with those and if a caller is use to dialing 16 for Joe he will get whatever selector code 1 is pointed at.

Russ

 

[kurmann]

oh.. Thats not good.. I already told the customer the system could do it.

Any suggestions on how to set up the automatted attendent so that extension 10 or 0 doesen't get all of the calls and it rings at every station when someone doesen't know exactly who they want to speak with?

 

[telprog]

Well on the PC mail you can't change the 0 time out to 10 it will always go to 10 weather they press 0 or nothing, you can prompt the caller to press a selector code if they don't know who they want and have it go to a group. Or you can set the AA to answer in lets say 4 or 5 rings as a backup and have all the sets you want ring before the AA answers. You are pretty limited on the PC mail.

Russ

 

[telprog]

But maybe TTT will chime in, you never know what he has up his sleeve.

Russ

 

[TouchToneTommy]

Well, thanks for the vote of confidence, but you're pretty well stuck on the PVM card. About the best you could do is:

Take away Ext. 10. Make it some other extension. You can still program from Ext. 11.

Connect a bell to Ext. 10, and place it where everyone can hear it, or use multiple ringers.

Put a "pickup-10" button on all the other sets.



You could loop Ext. 10 back to a CO port that you assign to the extensions but not in their auto line select, but as soon as someone answers an incoming call on that "line", it blocks it to another one. If you restrict the line as "No Access" in #302, I don't know if it will also cancel the ring. If it doesn't, give it a distinct ring, assign it with no access to the other extensions, and still give them a pickup-10 button.

 

[UpstatePaul]

oh.. Thats not good.. I already told the customer the system could do it. "

ouch - no sale is worth it when you can't do what they ask for - bites you every time!!

pay the price for this mistake and don't make it again - tell the customer you were wrong and he needs to use a selector code to accomplish what he wants.