Partner Voice mail coverage 3

[mikeydidit]

I have a Partner R6 with a voice mail card. I have 2 phones working off this system, with one being the main point of answer. I have two pots lines coming in to the system with one number assigned to each phone. The problem that I am having is, when the main line is in use, the voicemail does not pickup that call. The caller receives a busy signal. Is their someway round this? I have very limited experience with these small systems so any advice would be greatly appreciated.

Thanks as always for your help.



Mikey

 

[JJDiver]

Hello,

Sounds like you need hunting on your lines from your telephone company.

Even though you have a Partner system, your telephone company still sees the first line as busy, when the second call comes in. With hunting, when the first line is busy, the telephone company knows to have the call ring on your second line. Your Partner system cannot handle this problem without help from your local Telco.

If you already have hunting on your lines, then you might want to reply, and indicate this.

Jeff

 

[telprog]

As JJDiver said you will need to have you local co provider put your lines in a hunt group. The Partner can only see what your co provider is sending and sense the lines are not in a hunt group the caller will hear a busy because it's not rolling to the second line.

 

[skip555]

you could also add telco voicemail to the lines

I usally recommend it in situations like you describe becouse evan with hunting assigned when both lines are busy the telco will return a busy to the third caller.

with telco voicemail added the incoming calls will never ring busy

 

[mikeydidit]

It sounds like what I already suspected. The CO is seeing the line busy and giving the busy signal to the caller. The system is not reached, so the voicemail cannot answer. Is their no work around on this even if added another number to the main phone?


Mikey

 

[telprog]

The only thing you can do if you don't want them in a hunt group is publish both numbers so the callers will know what and who they are calling, you can assign line ownership to the sets with voice mail on them, but as far as when the lines are in use the callers is going to hear a busy unless you have voice mail from the co provider.

What exactly are your needs and maybe we can suggest a course of action.

 

[skip555]

you have to stop and think of what is actually happening if the line is in use the co will return a busy unless it has another number it has been instructed to hunt for,

you could put both lines in a hunt group and add a third line to the group so that if lines one and two are busy a call could reach the partner vm on line three off course if all three lines are busy the caller gets a busy returned from the co

which why I like co voice mail in situations of only a few lines.

 

[mikeydidit]

It looks like I may have to use the Co voicemail then. I am used to dealing with a PBX environment, so I was hoping that I could come up with some sort of work around for them. Thanks guys for your time and replies this morning.


Mikey

 

[CinemaPhones]

With two lines, you have a small system. While this doesn't make your needs any less important, depending on your local telephone provider it's entirely possible that they will misinterpret what you're looking to do with your existing lines, but rather give you prices/run around to departments that handle "large business" services.

If you simply want a customer calling your phone number for line #1 to ring on line #2 if the first is busy and you only have two lines. Have your phone company add "call forward on busy" to your first number, having them forward your calls to the second number. It's a few extra bucks a month for this service, but most likely less than a voice mail service subscription, plus it doesn't scrap the investment you've already made.

This is effectively the same suggestion as several others have made, only the feature names are different. These terms are ones the small business / residential customer service reps should be familiar with.

 

[mikeydidit]

Thanks for the input. This building accually 19 lines. They wanted to set it up so everyone could have their own extension number, so I got them Bellsouth business lines with voicemail. The director and the main receptionist have the 2 lines that go into the Partner system. I tried to get them to have a single point of answer so I could just use a few Pots lines for trunks for everyone, but you know how that goes. We are part of a state system so lack of options as far as business lines go. Thanks again.


Mikey