partner voice mail -call foward

[ringerc4a]

hi
i have a customer who just replaced there vs 3.1 to vs 5.0 they are telling me that
when they pressed there nite button . it went to there ans.serv , this was after a power failure of a week. there dial tone carrier is cable , 3.1 does not support remote call foward , i can't think of how calls could go to ans. sev, has to be somthing with cable carrier,does anyone have a idea on this

 

[TouchToneTommy]

Their "Night" button was probably a speed dial button that dialed the code for Variable Call Forwarding (from the telephone company), a pause, and then the number for the answering service. They probably also had a button for Night Service OFF, which was another speed dial button that dialed the Variable Call Forwarding Off code.

 

[ringerc4a]

there nite button was programed as nite button service

 

[ringerc4a]

there nite button was progragramed as nite srev .system does not support remote call foward 'how can call foward to ans serv.?

 

[TouchToneTommy]

Not using RCF as part of the phone system, but using Charter's own Call Forwarding service. Dial *72, wait for the prompt to enter the number you want to Call Forward to, dial the number followed by #. Dial *73 to cancel.

The Night Service button? Can control making additional phones ring when turned on, or can change the number of rings before the Automated Attendant answers an incoming line. Can't make calls go anywhere, even with RCF as a feature.

Do they have a voicemail? Do they use the Automated Attendant? Is there a selector code on the auto attendant that does a "Centrex Transfer" to the answering service number?

 

[exsmogger]

Maybe the AA schedule is set for day only. Then when the night button is activated it allows calls to ring the 4 or 5 times before calls are answered by the answering service?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ttech]

Dial timeout on night AA could have been centrex transfer.

There possibly was even a short recording of silence for the greeting or a greeting that simply says please hold.

 

[ringerc4a]

thanks for all your input
i will be on site fri.
now they are now telling me when they pressed nite button , (meeting, or lunch ),it would go to ans. serv i am still stumped , but will let you known what i find

 

[ringerc4a]

was on site today
office manager still insisted calls went to ans. serv. when nite button pressed
her manager came in and said it never went to ans.serv BUT the nite greeting gave them the ans service number
problem solved
i can't tell you how long i spent about this ,but i knew it would not do what she was telling me
moral: don't listen to your customer, interrogate them