Partner vm card issue

[downsy14]

I had a ACS r1.0 with a voicemail large card in it. 5 phones.
voicemail is calling phones and leaving up to 30 messages per day in mailboxes for no reason, it is also tying up the 2 outside lines sometimes both flashing red at the same time.
So I upgraded to ACS 6.0
still acting funny.
Any ideas?

 

[Dexman]

Which extensions are assigned to Hunt Group #7?

If it ain't broke, I haven't fixed it yet.

 

[SYQUEST]

What is the version level of the PVM PC card. You could have a defective PVM PC card.

....JIM....

 

[downsy14]

I took the voicemail card out and the same issues still occur.

 

[Dexman]

Something doesn't seem right. If you took the voicemail card out (assuming it is a Partner Voice Messaging) then the system would have no voicemail.

Is the voicemail really a Partner Voice Messaging (the small basic auto attendant/voicemail system) which is contained on a PCMCIA card that slides into one of the slots on the front of the main processor) or is it an Avaya Partner Messaging (the voicemail that takes up a slot in a 2 or 5 module holder and requires a 2, 4 or 6 port license)

If it ain't broke, I haven't fixed it yet.

 

[downsy14]

it is the card in the slot and it's a large card.
Seems like station 12 lights up all the time on one phone. S o I removed station 12 and it still happens.
Maybe something to do with station 12?

 

[Telecomboy]

Sounds like station port 12 is causing a short. Try power cycling the system without anything plugged into port 12. You could also try #728 with port 12 unplugged to see if that clears it.

 

[downsy14]

tried both of those no help.
Extension 12 button stays lit red when i program it on a phone, when I push it it says transfer.
There is no phone in 12 port?????

 

[Dexman]

So right now, the 3rd station port on the processor has nothing plugged into it and all intercom ports pointed to extension #12 are lit up?

If it ain't broke, I haven't fixed it yet.

 

[Dexman]

Correction.....My above post should say "and all intercom buttons programmed to ring extension #12"

If it ain't broke, I haven't fixed it yet.

 

[downsy14]

correct
and sometimes lines 1&2 are lit at the same time as the extension button

 

[CSITelecom]

Odd that ext 12 is busying out. Is it that mailbox that is getting all the voicemail messages? Make sure that the only extensions assigned to #505 group 7 are 78 and 79.

 

[Dexman]

If the same problem happens with both the R1 & R6 processors, it would seem to point to a programming glitch. What exactly, I'm not sure. I would still check Hunt Group #7, and remove everything except extensions 78 & 79.

If it ain't broke, I haven't fixed it yet.

 

[downsy14]

will do