Partner Remote Administration 5.0 Connectivity

[phonedr]

What is the magical combination of events that will allow me to connect to a Partner ACS 3.0 or 5.0? I have tried for about half hour without success.
There are 2 different sets of instructions telling you when to hang up the telephone when you hear ringing or when you hear modem tone using the operator assisted method. Neither works...connection is lost. Can someone enlighten me on the exact instructions to connect using the Partner Remote tool with operator assistance. Thanks!

 

[fonedoc]

phonedr:

I have had the same issues in the past. One thing that I did to resolve the problem was rather than hang up the phone I would unplug the handset cord and leave the handset off of the hookswitch until I was finished programming.

Hope this helps!!

fonedoc

http://www.ccitelecom.net

 

[pjolly]

Have you set a password (#730) prior to dialing in? Last time I did this, I had to reset the password each time, but that may be unique to the system I was using (release 3).

 

[392]

I maintain literally hundreds of Partners via remote, there are a couple of tips to follow. First, when using operator assisted connection (transfer 76), click the "OK" button when you hear it ring, but remain on the phone. Once the modems connect and begin to handshake, hang up GENTLY. Some phones will introduce a hookswitch or flash if not hung up gently. Taking the handset cord out of the receiver can leave the load of the extra 2500 set in the connection, possibly lowering quality of the connection. Using a splitter at the point the line enters the modem for your telephone rather than the telephone jack on the modem also helps. Be sure to set your port speed at no more than 38600, some say 9600 is better, others say 2400 or 1200. Just be sure port speed is not maxed out at 115000 (default), as you'll get carrier but no data flow. When you load the password under #730, immediately do a #124 and backup your system. All future backups and uploaded/restored translation files will not disturb your password if you do this. Be sure you use the latest remote software, as there were bugs in many editions. The current, functional level is 5.0.0.7. I have 3 systems that will not establish a session no matter the line called on, called from or technique used. They do connect locally from an extension port, however. This has been traced to line quality issues at the local CO or facilities in the "last mile". Can't win on those; Qwest and PacBell refuse to do anything beyond making them of "voice quality".

Good luck!