Partner R6 Comm/VM System Caller ID Pass Through

[itsthephoneguy]

I have a client with three lines with caller id. They answer their calls with their automated attendant. They want to have the caller id information pass through when someone chooses an extension from a selector code in the automated attendant. Do I change the number of rings before the automated attendant picks up to enable the communication system to receive the information? Do I need to do anything with the call answer service operator?

 

[TouchToneTommy]

Just set the VMS Hunt Delay to 2 ring, in #506. Set the phones to no ring, so they don't have to listen to the 2 rings before the auto attendant picks up. Set the receptionist to delayed ring, again so there is no ring, unless all the voice mail ports are tied up, it will ring on the 4th ring.

 

[itpphoneguy]

Hi itsthephoneguy,
I've noticed that sometimes you can get away with a delay of one ring to catch caller ID. Give it a shot and see if that works for you.
-Chris

 

[hbiss]

...They want to have the caller id information pass through when someone chooses an extension from a selector code in the automated attendant.

If I am reading your question right you want the caller ID info to appear on the display of the extension the AA is transferring the call to when it transfers the call. As far as I know Partner can't do that.

CID information will only display on extensions set to ring on the CID CO lines after about the 2nd ring. If they are set to no ring, or DND is on, or the extension is off hook the information will not display. As soon as the AA picks up the CID info is dropped from all displays though it will be retained by the log all calls extension. If more than one line is ringing you need to have an "CID inspect" button because the line to ring first is the only one displayed.

So, delaying the AA pickup until after the second ring will only allow the CID info to display on any extensions that are ringing until the AA or someone picks up.

-Hal

 

[itpphoneguy]

If you press the line button, without pressing the speaker button, the info will appear. But you've got to cattch it first.
-Chris

 

[ttech]

Partners DO transfer the caller ID to the transferred extention as long as the automated attendant got it when the call initally came in.

It Before the R6 used to take at least 2 rings at the extention the call was transferred to before it would appear but one of the enhancemants of the R6 is it sends it right away. It is on page 1-6 of the programming manual.

Any one that uses Caller ID and Full time autoattendant would benefit for an R6 just for the caller ID passing quicker.

Don

 

[1043]

Are you talking about Partner Messaging R6 or ACS R6???

 

[TouchToneTommy]

ACS R6 passes the CID on transfers from the auto attendant, ANY release of voice mail. Just set the ring delay to 2 so that the CID is captured before the AA picks up.

 

[itpphoneguy]

Yup, TTTommy is right as always.

 

[hbiss]

...ACS R6 passes the CID on transfers from the auto attendant,

Hmm, I suspected TTT had something up his sleeve! I didn't notice this change with the ACS R6.0. So, the question now is what release are we talking about here?

-Hal

 

[TouchToneTommy]

Hal, the title of the thread says "Partner R6 Comm", so I assumed that the ACS itself was the R6. That's one of the problems with forums, you have to keep drilling for the information.

 

[itpphoneguy]

How about a "sticky" to remind posters to include system configuration as it applies to the fault? I've seen many replies asking for system information.
-Chris

 

[hbiss]

Right you are. I guess I don't pay too much attention to the titles because many times they are even less clear than the question. I think it's a good idea to ask that relevant information be included in the text of the question, not title. You shouldn't have to be a detective to get all the information with which to base an answer.

No problem here though. Because we went back and forth on this we see that this is an enhancement starting with ACS R6.0 for those of us who didn't know.

-Hal

 

[itsthephoneguy]

Thanks for all of the replies. Yes, both the ACS and the Voice Mail are R6. Maybe the title and info I posted weren't as clearas they should have been.