Partner PVM glitch - replace? 1

[melbs1]

We have a Partner with a PVM (large) R3 that's 4 years old. Every week or so 2 of our 8 voicemail users get "login incorrect" when using known good password to try to log in to voicemailbox. This has gone on for months. No rhyme or reason to it. One of them happens every 3 weeks or so, the other is weekly. X10 and X26.

Not sure how to fix, plan to replace the PVM card - is there a way to back-up and restore to the new card? Thank you.

 

[1043]

no backup, no restore.
I would recomend a factory default 1st. (There was actually a tech bulletin to perform one, when these where shipped new)
If that doesn't fix it then replace.
can't post instructions on this site, but any Partner Tech worth his pay should know it.

 

[Westi]

1043, this post deserves a star

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.